Privacy Policy | Dillets

Effective Date: January 2025

At Dillets, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information we collect

We collect information to provide better services to all our users. This includes:

Personal details: name, email address, phone number, shipping/billing address when you place an order.
Payment information: processed securely by third-party gateways (we do not store credit card numbers).
Usage data: IP address, browser type, pages visited – collected via cookies to improve your experience.
Communications: if you contact us via email or social media, we keep a record of that correspondence.

2. How we use your information

To process and deliver your orders (including sending order confirmations and shipping updates).
To respond to your questions, comments, or support requests.
To improve our website, products, and customer service.
To send occasional promotional emails (only if you have opted in). You can unsubscribe anytime.
To comply with legal obligations.

3. Sharing your information

We do not sell or rent your personal data. We may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., couriers, payment processors), as long as they agree to keep your information confidential.

                
                We may also disclose information when required by law or to protect the rights, property, or safety of Dillets, our customers, or others.
            

4. Cookies & tracking

Dillets uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can set your browser to refuse cookies, but some features of the site may not function properly.

5. Data security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive/credit information is transmitted via SSL technology and encrypted in our databases. However, no method of transmission over the Internet is 100% secure – we strive to protect your data but cannot guarantee absolute security.

6. Your rights

You have the right to access, correct, or delete your personal data. If you would like to exercise any of these rights, please contact us at privacy@dillets.com. You may also opt out of marketing emails by using the unsubscribe link in our emails.

7. Children’s privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

9. Contact us

If you have any questions about this Privacy Policy, please reach out:

info@dillets.com
+27 11 555 0000
32 Roos street, Fourways, Johannesburg, 2191